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Returns Policy
TANGOPINOY.COM guarantees 100% service fulfilment upon your purchase. If something goes wrong with an order that is being fulfilled by TANGOPINOY.COM, we guarantee replacement and/or refund based on the conditions contained herein.

Changing Order
You can make changes to orders that have not yet entered the shipping process. However, whenever you make a change to an order such as modifying the address, or items, we will re-evaluate our inventory and product preparation time to determine the best fulfilment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.

Cancel an Order

You have the option to cancel an order subject to the following conditions:
1. If you decide to cancel an order within 72 hours before the delivery date, TANGOPINOY.COM will give a 100% refund.

2. If you decide to cancel an order within 48 hours before the delivery date, TANGOPINOY.COM will give a 50% refund.

3. If you decide to cancel an order within 24 hours before the delivery date, no refund will be given.

THIS WILL APPLY TO METRO MANILA AND PROVINCIAL DELIVERIES.

Damaged and/or Defective Item

TANGOPINOY.COM makes sure that every product is 100% in good order and condition before we ship to its destination. Each time we deliver your order, we have your recipient thoroughly inspect the product before he/she receives it. We also provide them with necessary information and/or instructions on how to care of the product once it's in their custody.

If upon inspection the recipient finds that the product has defects or is not in good order and condition, then DO NOT to accept the item and return it to TANGOPINOY.COM for immediate refund and/or replacement.

In case your recipient received an order and finds that the product has defects or is not in good order and condition, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Furthermore, please note that the product must be in its original delivery condition and sent to us prepaid and insured for the full purchase price. Shipping and handling charges are non-refundable. TANGOPINOY.COM may charge administrative, handling and bank cable charges depending on the returns circumstances.

TANGOPINOY.COM is an authorized reseller and not the manufacturer of products sold in its site. Hence, liability of TANGOPINOY.COM arising from the sale of any product from its site shall be limited to the price of the product ordered.