Shipping Guidelines
TANGOPINOY.COM offers door-to-door delivery to most parts of the Philippines. If we cannot deliver to the destination you indicated, our Online Customer Sales will immediately inform you that we will not be able to process your order. You will not be charged for unprocessed transactions.
However, there are instances when items ordered and processed may not be successfully delivered to your intended recipient. In such cases, TANGOPINOY.COM is not liable for delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. Here are the reasons why we may not be able to fulfil delivery of your orders:
1. Incorrect Recipient Address.
Whenever you place an order with TANGOPINOY.COM, you certify that the delivery details provided is correct and/or accurate. If we determine that the delivery address is invalid, then we will do the following:
a. TANGOPINOY.COM Customer Care Center will initially contact your recipient in the Philippines and if the address provided is correct, the delivery will be process. If not, we will contact you ( via phone call or email ) and inform you that the delivery address originally provided is incorrect and request you to verify the address and/or provide us with a NEW and VALID delivery address.
b. TANGOPINOY.COM will now deliver the order based on Customer care report that the address and the recipient of the phone is VALID.
2. "Refused To Accept" by Recipient.
Whenever you place an order with TANGOPINOY.COM, you certify that the item ordered will be received by the recipient in good faith.
If a recipient refuses to accept the item, TANGOPINOY.COM Customer Care Center will contact you to inform you on the status of your order and secure your instruction/decision regarding the order.
3. House is Closed.
There are instances when your recipient's house may be closed during the time the order is being delivered. In such cases, we will have it received by the recipient's nearest kin. If this option is unavailable, then we will do the following:
a. TANGOPINOY.COM Customer Care Center will contact you to inform you on the status of your order.
b. We will make three (3) attempts to deliver the item within 2 days from the delivery date.
c. TANGOPINOY.COM Customer Care Center will contact you to inform you if "the house is closed" after the third and final attempt.
Furthermore, TANGOPINOY.COM shall be not liable for any loss, delay, non delivery or miss-delivery of your orders due to any of the following:
1. Act of God or force majeure including but not limited to strike, war, rebellion, civil commotion, natural disaster or calamity, bad weather condition, acts of public enemies.
2. Act, omission, fault of shipper, its agent, third party claiming interest in the shipment and government agencies with actual or apparent authorities.
3. Nature of the shipment or other characteristic, defect or inherent vice thereof. |
Order Processing
All orders placed before 5:00 PM between Mondays to Saturdays, Manila time, will be PROCESSED (retrieved from warehouse or supplier, and prepared for turn-over to our couriers) on the same day. Items ordered after these cut-off times will be processed the next working day. All orders via credit card payments will be processed within Five ( 5 ) workings days upon confirmation that payment is VALID.
Processing and delivery of all items received on Sundays and non-working holidays will be attended to the next working day.
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